Shipping &
freshness.

We want every Velvet Roast order to arrive beautifully and in excellent condition.

Order processing

Orders are prepared promptly and handled with care. Once your payment is confirmed, you will receive an order confirmation email followed by shipping notification when your package is on the way.

Delivery

Shipping options and delivery times will appear during checkout based on your location. We recommend reviewing your shipping details carefully before placing your order.

Returns & damaged orders

Coffee is a perishable product, so we typically do not accept returns of opened items. If your order arrives damaged or there is a problem with your shipment, please contact us promptly at hello@velvetroastcoffee.com and we will work to make it right.

Questions

If you need help with an order, gifting request or delivery question, email hello@velvetroastcoffee.com.